Back to site

Frequently Asked Questions

If you can't find an answer to your question below, please feel free to contact us at [email protected] and we'll get back to you as soon as possible.

How fast will my order be handled?

  • We aim to get all orders out within the next 1-2 working days. If we have any issues with stock that might delay your order, we'll contact you immediately. 

How soon will my order be delivered?

  • All deliveries are sent by Royal Mail (normally First Class). Within the UK, once the item has been dispatched it should be with you within a couple of days.

How can I track my order?

  • If you wondering on the status of your order or when you should expect to receive it, give us an e-mail at [email protected].

Will I receive my pre-sale products on the release date?

  • Any items marked as "pre-sale" will be sent out two to three days before the official release date to ensure they reach you in time for the official release. If, however, any delay occurs that's outside of our hands we'll let you know straight away.